Mia Logan
8804 Edison Lane
Clinton, MD 20735
(c) (301)-892-0913
[email protected]
Personal Profile
· Experienced Customer Service Specialist with data Entry & phone Skills, and a talent for building relationships and problem solving. Able to multi-task, and communicate effectively, including writing, editing, and public speaking skills.
· Current staff writer for an up-coming blog that serves as a hub for a new generation of writers with a focus on politics, current events, general prose, and critiques.
· Experience at managing multiple projects and work assignments for a variety of staff and volunteers.
· Ability to accomplish projects, according to deadlines with little supervision with a fantastic customer service ethic and high expectations for quality.
· Bachelor’s degree preferred; significant work experience can substitute for the degree. Seven years of customer service experience, at least three years experience with administrative service with at least 1 year experience coordinating special events.
Education
2012 – Present University of Maryland – Adelphi, MD, Graphic Communications major, Art History minor
2008 – 2011 Howard University – Washington, DC, Public Relations Major, History Minor
Experience
May 2013- present COGO Interactive (Web Content & Social Media Manager)
Telecommuting position that involves creating content for professional blogs and websites for clients in addition to managing their social media, Twitter, Facebook, Google+, Hootsuite, & LinkedIn accounts in order to increase Internet traffic and awareness of client services and products.
Nov – Dec 2012: Gaylord National Harbor, Seasonal Holiday (Sales Associate)
Set up and displayed holiday merchandise for special Gaylord's ICE event. Improved store advertising systems through creative ideas and suggestions. Greeted customers as they arrived and directed them to merchandise they requested; handled cash registers and deposits, managed, counted, verified, and reconciled daily sales and provided timely and welcoming customer service in compliance with Gaylord and Marriott’s standards.
Jul – April 2013 Guest Services Incorporated (Cash Manager)
Over five years of experience as a Cashier; Supervised the bar area cash flow for specific special events that were contracted around the Washington, D.C. area. Handled daily cash drops and x-reports for cashiers and bartenders, also processed credit card tips and handled voids and refunds. Maintained constant knowledge of cashier procedures by changing cash register handling process during turnover for accountability purpose; Operated cash register and adding machine to accurately reflect cash for sold items; calculated discounts as appropriate; conducted daily inventory ensuring to re-stock items when required and balanced all transaction at the end of the day for cash reconciliation.
Sep 2011 – Jul 2012 Tortilla Coast-Logan Circle (Lead Hostess)
Maintained the day-to-day front of the house operations by providing excellent service to customers while continuing to control the flow and pace of the dining room in a timely and efficient manner. Ensured guest were made comfortable and kept informed of the status of their orders or wait times and was responsible for answering the telephone, booking reservations and coordinating space for large parties. Trained newly hired staff on proper restaurant decorum, cleanliness procedures, and reported any concerns to appropriate authorities as required.
Sep 2011 – Dec 2011 SOS Children’s Villages Non-profit Organization (Student Intern)
Communications Intern, assisted SOS Communications director with various public relations and press campaigns, as well as balanced a quarterly clipbook of all media mentions of the organization and their missions. Employed marketing tools and resources to attract new members after re-branding; assisted with fundraising for the organization to bring awareness to critical children issues; managed administration and logistics support of two high profile special events in the metropolitan area; helped planned and organized the annual board meeting by arranging food and beverage, ordering supplies and audiovisual equipment, made travel arrangements, ordered event signs, and ensured quality décor was appropriate to meet the expectations of the SOS Children’s Village Organization.
Sep 2010 – Mar 2011 U.S. Navy Military Sealift Command (Student Intern)
Assisted the U.S. Navy Public Affairs Office (PAO) in sorting media queries, processing reports and organizing layouts for review and dissemination; provided assistance in publishing the monthly newsletter with duties that included proofreading, fact checking, and writing briefs. Demonstrated attention to detail and ability to work in a self-directed manner by taking on duties such as answering phones, assisting with projects to ensure deadlines were met; processing routine items and records; assembled, disseminated newspapers, and other publications on issues that affected U.S. Navy; and organized briefing materials and provided general support as needed.
Jun – Dec 2010 Passport BMW (Call Center Representative)
Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach as the Call Center Representative -Provided superb customer service by assisting customers schedule their service appointments via telephone and email and also contacted customers daily to remind them of vehicle service dates. Answered inquiries by clarifying desired information; resolved problems by clarifying issues. Maintained call center database by entering customer’s information accurately. Researched and explored answers and alternative solutions; implemented solutions, and referred escalated unresolved problems to senior management
Skills/Qualification:
Proven ability to capably use various software applications such as Microsoft Office Suite and spreadsheets, Microsoft Excel, Word, Access, Power Point, Adobe Illustrator, In Design, Photoshop, Knowledge of Final Cut Pro and other video editing software, Skilled on both Mac and PC platforms, Typing Speed of 60 wpm
References: Furnished upon Request
Writing Samples: Furnished upon Request
8804 Edison Lane
Clinton, MD 20735
(c) (301)-892-0913
[email protected]
Personal Profile
· Experienced Customer Service Specialist with data Entry & phone Skills, and a talent for building relationships and problem solving. Able to multi-task, and communicate effectively, including writing, editing, and public speaking skills.
· Current staff writer for an up-coming blog that serves as a hub for a new generation of writers with a focus on politics, current events, general prose, and critiques.
· Experience at managing multiple projects and work assignments for a variety of staff and volunteers.
· Ability to accomplish projects, according to deadlines with little supervision with a fantastic customer service ethic and high expectations for quality.
· Bachelor’s degree preferred; significant work experience can substitute for the degree. Seven years of customer service experience, at least three years experience with administrative service with at least 1 year experience coordinating special events.
Education
2012 – Present University of Maryland – Adelphi, MD, Graphic Communications major, Art History minor
2008 – 2011 Howard University – Washington, DC, Public Relations Major, History Minor
Experience
May 2013- present COGO Interactive (Web Content & Social Media Manager)
Telecommuting position that involves creating content for professional blogs and websites for clients in addition to managing their social media, Twitter, Facebook, Google+, Hootsuite, & LinkedIn accounts in order to increase Internet traffic and awareness of client services and products.
Nov – Dec 2012: Gaylord National Harbor, Seasonal Holiday (Sales Associate)
Set up and displayed holiday merchandise for special Gaylord's ICE event. Improved store advertising systems through creative ideas and suggestions. Greeted customers as they arrived and directed them to merchandise they requested; handled cash registers and deposits, managed, counted, verified, and reconciled daily sales and provided timely and welcoming customer service in compliance with Gaylord and Marriott’s standards.
Jul – April 2013 Guest Services Incorporated (Cash Manager)
Over five years of experience as a Cashier; Supervised the bar area cash flow for specific special events that were contracted around the Washington, D.C. area. Handled daily cash drops and x-reports for cashiers and bartenders, also processed credit card tips and handled voids and refunds. Maintained constant knowledge of cashier procedures by changing cash register handling process during turnover for accountability purpose; Operated cash register and adding machine to accurately reflect cash for sold items; calculated discounts as appropriate; conducted daily inventory ensuring to re-stock items when required and balanced all transaction at the end of the day for cash reconciliation.
Sep 2011 – Jul 2012 Tortilla Coast-Logan Circle (Lead Hostess)
Maintained the day-to-day front of the house operations by providing excellent service to customers while continuing to control the flow and pace of the dining room in a timely and efficient manner. Ensured guest were made comfortable and kept informed of the status of their orders or wait times and was responsible for answering the telephone, booking reservations and coordinating space for large parties. Trained newly hired staff on proper restaurant decorum, cleanliness procedures, and reported any concerns to appropriate authorities as required.
Sep 2011 – Dec 2011 SOS Children’s Villages Non-profit Organization (Student Intern)
Communications Intern, assisted SOS Communications director with various public relations and press campaigns, as well as balanced a quarterly clipbook of all media mentions of the organization and their missions. Employed marketing tools and resources to attract new members after re-branding; assisted with fundraising for the organization to bring awareness to critical children issues; managed administration and logistics support of two high profile special events in the metropolitan area; helped planned and organized the annual board meeting by arranging food and beverage, ordering supplies and audiovisual equipment, made travel arrangements, ordered event signs, and ensured quality décor was appropriate to meet the expectations of the SOS Children’s Village Organization.
Sep 2010 – Mar 2011 U.S. Navy Military Sealift Command (Student Intern)
Assisted the U.S. Navy Public Affairs Office (PAO) in sorting media queries, processing reports and organizing layouts for review and dissemination; provided assistance in publishing the monthly newsletter with duties that included proofreading, fact checking, and writing briefs. Demonstrated attention to detail and ability to work in a self-directed manner by taking on duties such as answering phones, assisting with projects to ensure deadlines were met; processing routine items and records; assembled, disseminated newspapers, and other publications on issues that affected U.S. Navy; and organized briefing materials and provided general support as needed.
Jun – Dec 2010 Passport BMW (Call Center Representative)
Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach as the Call Center Representative -Provided superb customer service by assisting customers schedule their service appointments via telephone and email and also contacted customers daily to remind them of vehicle service dates. Answered inquiries by clarifying desired information; resolved problems by clarifying issues. Maintained call center database by entering customer’s information accurately. Researched and explored answers and alternative solutions; implemented solutions, and referred escalated unresolved problems to senior management
Skills/Qualification:
Proven ability to capably use various software applications such as Microsoft Office Suite and spreadsheets, Microsoft Excel, Word, Access, Power Point, Adobe Illustrator, In Design, Photoshop, Knowledge of Final Cut Pro and other video editing software, Skilled on both Mac and PC platforms, Typing Speed of 60 wpm
References: Furnished upon Request
Writing Samples: Furnished upon Request